SOULFUL SEARCH RETURN POLICY
Last updated August 30, 2021
This policy is in effect for the items purchased from our Shop. Please note there is NO credit or reimbursement for Coaching services/packages rendered or purchased.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit or an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at soulfulsearch.net@yahoo.com to obtain a Return Merchandise Authorization (RMA) number. Please be sure to include the item number and the reason for the return in your email. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/receipt, and mail your return the following address:
Soulful Search
Attn: Returns
RMA #
3771 W Hardydale Circle
Tucson, AZ 85742
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your credit or exchange. Please allow at least 10 days to process returns days from the receipt of your item to process your credit or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged: Hats and earrings.
For defective or damaged products, please contact us by email at soulfulsearch.net@yahoo.com to arrange a credit or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● All returns will result in a store credit or exchange ONLY.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: Soulfulsearch.net@yahoo.com